Device Change

If you need to swap out a user’s phone with another physical phone you can follow the following instructions.

Login to the Admin Portal using a web browser.

Select Profiles from the top menu. Click the appropriate Extension.


Expand the Device section.

Enter the following information:

  • MAC Address: an unused phone mac address.

  • Device Profile: Applies common device settings.

  • Device Template: Choose the device template that corresponds to the new phone.


Click Save.