If you need to swap out a user’s phone with another physical phone you can follow the following instructions.

Login to the Admin Portal using a web browser.

Select Profiles from the top menu. Click the appropriate Extension.

Expand the Device section.

Enter the following information:

• MAC Address: an unused phone mac address.

• Device Profile: Applies common device settings.

• Device Template: Choose the device template that corresponds to the new phone.

Click Save.