Glossary of Terms

This glossary can be used to define key terms associated with the CloudVoice phone service.


Call Forward - redirecting incoming calls made to an extension to another extension or outside number.

Call Routing - the direction or path a call takes from the caller to the destination.

Confrence Bridge - conference bridge allows a group of people to participate in a phone call. The most common form of bridge which allows participants dial into a virtual meeting room from their own phone.

Destination - DID or Direct inward dial number - a destination number is a 10 digit public facing number. This is a unique number that can be assigned to direct calls to an extension, voicemail, ring group, time condition, IVR etc.

DND - Do not disturb - this feature allows for an extension to block incoming calls.

Emergency Location - this is the address that will be reported to 911 when an emergency call is made.

Follow Me - allows for additional phones to ring when an extension is dialed (i.e. deskphone and a cell phone)

IP Address - an Internet Protocol address (IP address) is a numerical label assigned to each device connected to a computer network that uses the Internet Protocol for communication. This address is made up of for numbers, between 0 and 255, separated by periods. (Example

IVR Menu - Interactive voice response - an automated phone system technology that allows incoming callers to access information via a voice response system of pre-recorded messages without having to speak to a person, as well as to utilize menu options via touch tone keypad selection to have their call routed to group or extension.

MAC Address - Media access control address - is a permanent unique identifier for a device. Specifically for the network interface for the device. This hexadecimal address is 12 characters long. (Example ABCDABCD1234)

Ring Group - also referred to as a Hunt Group is a group of extensions that are organized to answer specific calls to a single number.

Softphone - instead of a physical phone a soft phone is an application that can be used on a smartphone or a computer.

Time Condition - time conditions can be used to route incoming calls based on a schedule (i.e. calls after 6:00 PM are sent to an after hours voicemail)

VOIP - Voice over internet protocol - a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.